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Commonly Asked Questions

1. How does the Tetra process work?

Tetra is committed to finding solutions through teamwork and collaboration. A person with physical disability (or their health professional, family member or care worker) contacts us requesting an assistive device to help overcome a particular mobility-related obstacle they are experiencing. A Tetra coordinator works with the individual to develop an RFA (request for assistance) or complete one online.

Tetra connects a volunteer to work with the client one-on-one to discuss the challenge and identify possible solutions. From design to build the volunteer (sometimes in a team with other volunteers) and the client work together to find a customized solution. 

2. Who pays for the cost of materials for the devices?

Tetra raises funds to help ensure that volunteers are reimbursed for costs associated with materials (up to a maximum limit of $500) and travel associated with a client project. During your volunteer orientation we’ll walk you through the process of submitting receipts for reimbursement.

Download our PROJECT INVOICE FORM.

3. Am I covered by insurance?

Yes! All the projects created by our volunteers (built or mentored by a skilled professional) is covered by insurance from design to fabrication of assistive devices.

4. What if I want to take my Tetra creation to market?

Tetra volunteers retain all the intellectual property rights associated with the designs they produce while volunteering for Tetra and are free to obtain patents towards commercialization.

See examples of Tetra projects created by our volunteers [hyperlink to TetraNation]

Have more questions? Contact Eric Molendyk [hyperlink], National Tetra Coordinator to learn more about how the Tetra program works.